Privacy Policy

Privacy Policy for [Connected Souls] Crystal E-Commerce Website

Effective Date: [28/9/23]

1. Introduction

Welcome to Connected Souls, the leading destination for purchasing high-quality crystals and gemstones. At Connected Souls, we respect your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your information when you use our website.

2. Information We Collect

2.1. Personal Information

We may collect the following personal information when you visit our website, create an account, make a purchase, or contact us:

Name
Email address
Mailing address
Phone number
Payment information (credit card details, billing address, etc.)
User-generated content (reviews, comments, etc.)

2.2. Non-Personal Information

We also collect non-personal information such as:

IP address
Browser type
Device information
Cookies (for more information, please refer to our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you about your orders and inquiries
To send you promotional emails and newsletters (you can opt out at any time)
To improve our website and services
To monitor and analyze usage patterns

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

With trusted service providers who assist us in operating our website and services
To comply with legal obligations or protect our rights and interests
In the event of a business merger, acquisition, or sale of assets
With your consent

5. Your Choices

You have the following choices regarding your personal information:

You can update your account information at any time.
You can opt out of receiving promotional emails from us.
You can request the deletion of your account and personal data (subject to legal requirements).

6. Security

We implement security measures to protect your personal information, but please be aware that no data transmission over the internet is completely secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes through email or by posting a prominent notice on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [connectedsoulsltd@gmail.com].

By using our website, you consent to the practices described in this Privacy Policy.

Return and Refund Policy

Refund Policy

Last updated: 28/9/23

1. General Overview

At Connected Souls, we strive to provide our customers with high-quality products and excellent service. We understand that there may be circumstances where you need to return a purchase. This Refund Policy outlines our policies and procedures regarding refunds and returns.

2. Eligibility for Refunds

We offer refunds on products that meet the following criteria:

The product was purchased directly from our website, https://connectedsouls.co.uk
The request for a refund is made within 14 Days days from the date of purchase.
The product is in its original condition, unused, and in its original packaging.
The product is not in the list of non-refundable items (see Section 3).

3. Non-Refundable Items

The following items are not eligible for refunds:

Downloadable digital products.
Gift cards or certificates.
Personalized or customized items.
Perishable goods.
Items that have been used, damaged, or altered after delivery.

4. Refund Process

To initiate a refund, please follow these steps:

Contact our customer support team at connectedsoulsltd@gmail.com or to request a refund.
Provide your order number, the reason for the return, and any relevant details.
Our customer support team will review your request and provide you with instructions on how to return the product.

5. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid return label.

6. Refund Timeframe

Once we receive the returned product and inspect it, we will notify you of the status of your refund. The refund will be processed within 14 business days, and the funds will be returned to the original payment method used for the purchase.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

8. Contact Us

If you have any questions or need further assistance, please contact our customer support team at connectedsoulsltd@gmail.com

9. Changes to this Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be revised accordingly.

Privacy Policy

Return and Refund Policy

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